Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the NaiHaven website and services, including our short-stay accommodation offerings and property management services. By accessing our website, making a booking, or engaging NaiHaven as a property owner, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website and services. These Terms are governed by the laws of the Republic of Kenya.

NaiHaven provides short-stay accommodation to guests and property management services to property owners in Nairobi. Our services include, but are not limited to, listing and marketing managed properties, coordinating guest bookings, managing check-in and check-out, cleaning and maintenance coordination, dynamic pricing, and guest communication.

NaiHaven curates and manages a private portfolio of residences. We do not guarantee the availability of any specific property at any given time, and our portfolio may change without notice.

Property owners who engage NaiHaven to manage their property do so under a separate management agreement, which sets out the specific scope of services, applicable fees, and the respective responsibilities of NaiHaven and the owner. These Terms apply in addition to, and do not replace, any signed management agreement.

Owners are responsible for ensuring their property complies with applicable Kenyan laws, including county government business permit requirements, building and safety regulations, and any restrictions arising from their title, lease, or building management rules.

Bookings made through NaiHaven, whether directly or via a third-party platform, are subject to availability and confirmation. Guests are responsible for providing accurate information at the time of booking and for complying with the house rules and check-in requirements communicated for their specific property.

Cancellation and refund terms are specified at the time of booking and may vary by property and booking channel. Where a booking is made through a third-party platform, that platform's cancellation policy will also apply.

Guest payments are processed securely through our payment partners or the relevant booking platform. Property owner earnings are disbursed in accordance with the terms of the applicable management agreement, net of any agreed management fees and costs.

All prices are quoted in Kenya Shillings (KES) unless otherwise stated. NaiHaven reserves the right to correct any pricing errors and to adjust fees with reasonable notice to affected parties.

NaiHaven may list managed properties on third-party booking platforms, including Airbnb and Booking.com. Bookings made through these platforms are also subject to that platform's own terms of service. NaiHaven is not responsible for the availability, functionality, or policies of third-party platforms outside of our control.

All content on the NaiHaven website, including text, graphics, logos, photography, and design elements, is the property of NaiHaven or its licensors and is protected under applicable Kenyan and international intellectual property law. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

NaiHaven strives to ensure the accuracy of the information on our website and the quality of our services, but we do not warrant that our website or services will be uninterrupted or error-free. To the fullest extent permitted under Kenyan law, NaiHaven shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services.

Nothing in these Terms limits any liability that cannot be excluded or limited under applicable Kenyan law.

We may update these Terms from time to time to reflect changes in our services or applicable law. The “Effective Date” at the top of this page indicates when these Terms were last revised. Continued use of our website or services following any update constitutes acceptance of the revised Terms.

If you have questions about these Terms, please contact us: